Help Arrmma customers, especially Pro members, get real results from our resources.
Open Accepting applications.
Your mission
Buying a design is just the start: the value shows up when the customer launches their site. Your job is to understand what customers need to get there, design the support journey and turn what you learn into product improvements. You’ll also lead support team practices.
In your first months
- Design and launch an onboarding journey for Pro customers.
- Organize and expand the bilingual help center.
- Share a regular report with product on customer needs and friction points.
What you’ll do
- Design the welcome and onboarding journey for Pro customers.
- Create guides, help resources and onboarding content in ES and EN.
- Handle complex or escalated customer cases.
- Spot churn signals and propose actions to prevent it.
- Connect customers with the experts directory when they need implementation help.
- Define processes and guide the junior support team.
What you need
- Several years of customer success or support experience with digital products or SaaS.
- Experience designing onboarding and retention programs.
- Enough technical understanding to explain web design, code and AI tools.
- Excellent written communication and customer empathy.
- Professional-level Spanish and English.
Skills for the role
- Customer success
- Onboarding
- Retention
- Help center
- SaaS
- CRM
- Bilingual ES/EN
Bonus points if…
- Experience with subscription models.
- Experience with support tools and CRMs.
- Experience leading or mentoring support teams.
- Experience building knowledge bases.
How we’ll work
Remote. Asynchronous coordination with some meetings at times that suit Mexico.
Applications accepted from: Mexico, Colombia, Argentina, Chile, Peru, Spain, United States.
Schedule, start date and engagement type are defined during the process.
Pay
US$61,860–79,040 · USD gross per year
Gross annual range in USD for this role. The final figure is agreed with you before any commitment.
How the process works
- You send your application with your CV and answers to the role’s questions.
- We review every application and write to you if your profile fits the next step.
- An initial conversation and, depending on the role, a short practical exercise.
- We agree on terms with you before any commitment.