Help Arrmma customers with questions about resources, purchases, the Pro subscription and account access.
Open Accepting applications.
Your mission
Arrmma customers use our designs to build their own sites with AI tools, and sometimes they need a hand getting started. Your job is to reply clearly, solve what you can and route technical issues to the right people. You’ll support customers in Spanish and English.
In your first months
- Independently handle the most common requests in both languages.
- Propose new help articles based on the questions you see most.
- Escalate cases with full context so they get solved the first time.
What you’ll do
- Answer email and chat requests about resources, purchases and the Pro subscription.
- Help customers with account access, downloads and basic billing.
- Guide customers through using each resource’s prompt, code and assets.
- Escalate technical or payment cases with the details needed to resolve them.
- Log frequent questions and suggest help articles.
- Share recurring issue patterns with the product team.
What you need
- Early customer support experience, internships or personal projects.
- Excellent, friendly written communication.
- Professional-level Spanish and English, written and spoken.
- Interest in technology, web design or AI tools.
- Organization to track several cases at once.
Skills for the role
- Customer support
- Live chat
- Writing
- Help center
- Bilingual ES/EN
- Stripe
Bonus points if…
- Experience with support tools (Help Scout, Intercom, Zendesk or similar).
- Basic HTML, CSS or an understanding of how sites are published.
- Familiarity with online payments and subscriptions.
How we’ll work
Remote. Asynchronous coordination with some meetings at times that suit Mexico.
Applications accepted from: Mexico, Colombia, Argentina, Chile, Peru, Spain, United States.
Schedule, start date and engagement type are defined during the process.
Pay
US$36,870–44,770 · USD gross per year
Gross annual range in USD for this role. The final figure is agreed with you before any commitment.
How the process works
- You send your application with your CV and answers to the role’s questions.
- We review every application and write to you if your profile fits the next step.
- An initial conversation and, depending on the role, a short practical exercise.
- We agree on terms with you before any commitment.